Terms & Conditions

1. SERVICES

I provide trauma-informed clinical hypnotherapy and narcissistic abuse recovery programmes designed to support emotional healing, personal growth, and lasting transformation. My services are complementary and are not a substitute for medical, psychological, or psychiatric diagnosis or treatment.

Where appropriate, I may integrate a range of therapeutic approaches to support your individual needs. Optional complementary practices, such as distant Reiki, may also be offered if they align with your personal preferences and healing journey.

2. consultation and suitability

A free consultation is required before enrolling in any 1:1 program.

This allows us to discuss your goals, determine whether my approach is appropriate for your circumstances, and ensure the program is tailored to your individual needs.

I reserve the right to decline treatment where I believe it is not appropriate or where another healthcare professional would be better placed to provide support.

3. Duration of Sessions

Individual hypnotherapy sessions typically last 60–90 minutes, depending on your personalized treatment plan.

To help you gain the greatest benefit from your session, I recommend allowing 20 minutes before and after your appointment to relax, settle, and gently integrate the therapeutic process without rushing back into your daily routine.

If you are running late, please notify me as soon as possible by text or email. I will always do my best to provide your full session; however, this cannot be guaranteed if it would impact subsequent appointments.

If your session is shortened due to a late arrival, the full session fee will remain payable. Where possible, additional time may be offered or a further appointment arranged at my discretion.

4. Eligibility

Clients must be 18 years of age or older.
All sessions are currently delivered online via Zoom unless otherwise agreed.
Clients are responsible for ensuring they have a reliable internet connection and a quiet, private environment.

5. Client Responsibilities

Healing is a collaborative process, and meaningful change is supported by your active participation and commitment throughout your program.

By booking a program or session, you agree to:

Provide honest, accurate, and relevant information about your health and circumstances.
Attend sessions on time and notify me as soon as possible if you are running late.
Participate openly in the therapeutic process.
Follow any agreed recommendations or practices between sessions where appropriate.
Inform me of any significant changes to your physical or mental health that may affect your treatment.

While I will provide professional guidance, support, and evidence-informed therapeutic techniques, lasting change depends on many individual factors, including your commitment to the process. For this reason, specific outcomes cannot be guaranteed.

6. Fees & Payment

Payment is required in advance to secure your appointment or programme.

Accepted payment methods include major debit and credit cards.

Where payment is made for a programme consisting of multiple sessions, the agreed payment schedule will be confirmed before your programme begins.

7. Cancellations & Rescheduling

Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment.

More than 24 hours' notice – no charge.
Less than 24 hours' notice – up to 50% of the session fee may be charged.
Failure to attend without notice – 100% of the session fee will be charged.

If you arrive late, the session may need to finish at the scheduled time to avoid affecting other appointments.

If you need to cancel or reschedule, please contact me as soon as possible by text or email.

8. refund policy

Therapy sessions are purchased for the professional time reserved specifically for you.

Unused future sessions may be refunded upon request, subject to this cancellation policy and any package pricing or promotional discounts that were originally applied.

9. Confidentiality

Your privacy is extremely important.

All personal information is handled confidentially and in accordance with applicable data protection legislation.

Confidentiality may only be broken where required by law or where there is a serious risk of harm to yourself or others.

10. Professional Boundaries

Clients are expected to behave respectfully throughout all interactions.

Sessions may be terminated immediately, without refund, if behaviour is abusive, threatening, inappropriate, or conducted while under the influence of non-prescribed drugs or alcohol.

11. Intellectual Property

All hypnosis recordings, written materials, programmes, and website content remain my intellectual property.

They may not be copied, reproduced, distributed, recorded, shared, or resold without my written permission.

12. Limitation of Liability

My services are provided in good faith to support personal development and emotional wellbeing.

Clients remain responsible for their own healthcare decisions and should continue to seek medical or psychological advice where appropriate.

To the fullest extent permitted by law, I cannot accept liability for outcomes arising from the use of my services.

13. Complaints

If you have any concerns regarding the services provided, please contact me directly so that we can work together to resolve the matter professionally and promptly.

14.Group Immersions

Group Immersions are intended to provide educational, reflective, and supportive experiences in a group environment. They do not replace individual therapy, medical care, or mental health treatment. Participants are expected to respect the privacy and confidentiality of fellow attendees.